Refund policy

STEAMUDA Refund Policy

No Returns

We do not accept physical returns. All sales are final unless the item arrives damaged or is defective.

Eligible Refund Conditions

You may be eligible for a full refund if:

• Your item arrived damaged due to shipping
• Your item is defective or malfunctions upon first use

How to Request a Refund

To submit a refund request, contact us at support@steamuda.store within 30 days of delivery with the following:

• Your order number
• A brief description of the issue
• A timestamped video showing the damage or malfunction, with the date and time visible on screen (photos alone may not be sufficient for defect claims)

Refund requests submitted after 30 days of delivery or without supporting evidence will not be processed.

Review Process

Once we receive your request, we will review the evidence and respond within 2–3 business days. If approved, your refund will be issued to your original payment method within 5–10 business days depending on your bank or card provider.

Non-Refundable Situations

We do not issue refunds for:

• Change of mind or accidental orders
• Damage caused by misuse or improper handling
• Claims submitted without timestamped video evidence

Contact Us

📧 support@steamuda.store